If you should have any questions, concerns or special ordering request, please feel free to contact our customer service department by phone or e-mail at: customerservice@thepersonalgiftbasket.com
We guarantee quick acknowledgment of your e-mail request. Customer support, e-mails, and other inquiries will receive a response within the hour, during our business hours, excluding holidays. Note: Special request inquiries that require a development of a quote will require a 24 to 48 hour delay, excluding weekends and holidays.
Contact Hours
We are available by telephone from 7am to 6pm CST, Monday thru Friday, and from 8am to 12pm on Saturdays and we are closed on Sundays.
Call Toll-Free: 866-532-4023
Returns & Refunds
- All non-perishable items that are defected by the manufacture should be returned in their original packaging within 30 days. Please contact our customer service department for our product return address.
- No perishable items can be returned, please call our customer service department for instructions.
- Refunds will be given on defected items ONLY.
Gift Basket Substitutions
We make every effort to ensure that the products featured in our gift baskets are available. The Personal Gift Basket Company reserves the right to substitute any basket design and product with similar products of equal value.
Sales Tax
The Personal Gift Basket Company is required by law to apply sales tax to the full purchase price (including delivery and shipping costs) on all products delivered within the state of Missouri.
Shipping
Shipping is subject to additional charges based on dimensional weight of the box.
Privacy Policy
At the Personal Gift Basket Company, your privacy is our promise. It is our policy not to disclose any customer information including your name, address, phone number, or email address to any third party. Your customer information is completely confidential and will not be traded or sold for any reason.
Delivery Information
Most orders are shipped within 5 business days from the date the order is received. Custom orders can take up to 10 business days after the order is received. For faster service, order by phone, fax, or email.
Local Deliveries
Local deliveries consist of the St. Louis Metropolitan areas and the St. Charles Counties. Deliveries are made Monday through Friday between 9 a.m. to 7 p.m.
Delivery charges start at $7.00. Rush deliveries (same day service) are $15.00 within the local delivery area only.
Deliveries Outside of the Local Delivery areas
Pricing for deliveries outside of the local areas will be shipped via FedEx. For next day delivery, orders need to be placed before 12:00 p.m. the day before. Depending on the city destination, deliveries may incur an additional charge.
Commercial Deliveries
Business deliveries are made Monday through Friday between the hours of 9 am and 4 pm. Delivery fees are the same as the local delivery fees.
How to Order
The Personal Gift Basket Company accepts all major credit cards! Enjoy convenient ways to order when using your credit card or check card. Shop 24 hours a day, 7 days a week.
Order by Phone
We accept credit card orders by phone Mon-Fri 7:00 a.m. to 6:00 p.m. CST. Complete our convenient Online Order Form and call 866-532-4023 to place your order by phone.
Order by Fax
Complete our convenient Online Order Form, and fax along with your credit card information to our secure fax machine 24 hours a day. Fax to: 636-294-1621
